The fine print, made friendly

Refund & Returns

Every Kiddil book is made especially for your child, so a few things about returns work differently here than at an ordinary shop. Please read this before you order — and if anything is unclear, just ask.

Personalised books & digital editions

Because each personalised book is created with the name, photo, and details you give us, it is unique to your child and cannot be resold. For that reason, personalised orders are not eligible for change-of-mind returns or exchanges once production has begun.

  • Personalised printed books can only be returned if they arrive damaged, defective, or made incorrectly on our part (see below).
  • Digital eBooks are non-refundable once your personalised book has been generated and made available to your account.

Ready-made, non-personalised stories

If you purchase a ready-made book that is not customised for a specific child, you may return it within 14 days of delivery for a refund, provided it is unused and in its original condition. Please contact us first to arrange the return; return postage is the customer's responsibility unless the item is faulty.

If something is wrong

We stand behind the quality of every Kiddil keepsake. If your printed book arrives with a printing defect, a manufacturing fault, transit damage, or a mistake we made in reproducing your details, we will put it right at no cost to you. To make a claim:

  • Email us at kiddilllc@gmail.com within 14 days of delivery.
  • Include your order number and a clear photo of the issue.

We will arrange a free remake or a full refund — whichever you prefer.

Errors in the details you provide

Please check your child's name, its spelling, the photo, and every personalisation detail carefully before you check out. We are unable to refund or reprint books for mistakes in the information you submitted. If the error was ours, we will reprint your book free of charge.

Cancellations

You can cancel a personalised order for a full refund only before production has begun. Once your book has entered generation or printing, it can no longer be cancelled. To request a cancellation, email kiddilllc@gmail.com with your order number as soon as possible.

How refunds are issued

Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank or payment provider.

Need help?

Questions about a return or refund? Email kiddilllc@gmail.com and a real person will be glad to help.